Privacy Policy

1. Introduction

This privacy policy gives you an overview of how Quipleon processes your data. It applies to all websites, apps and other services and benefits offered by Equipleon GmbH. We hope to provide you with a comprehensible and transparent overview in this data usage declaration. If you have any questions about your personal data, you can contact us at any time at info(at)quipleon.com. Please also read our cookie policy. Our privacy policy may change from time to time. If your privacy is important to you, we recommend that you visit this page regularly so that you are always up to date. If we make changes to the Privacy Policy that affect you (for example, if we plan to use your personal information for purposes other than those previously described in this Privacy Policy), we will notify you of these changes before they take effect. Your consent to these provisions is required. If you do not wish to agree to this Privacy Policy, you should no longer use our Service. However, if you decide to agree to our privacy policy, you can book your sports equipment with us - we hope you enjoy your sports equipment. Stay sporty.

2. What personal information is collected by Quipleon?

We can't help you find the perfect sports equipment for you without information. So when you use our booking service, we ask you for certain information. This is basic information that we receive from you such as:

• First name and surname*
• Date of birth*
• e-mail address*
• Address*
• Telephone number
• (name of fellow travellers)
• Process with service team (e.g. service requests)
• Information about your reviews
• Height and weight
• Level of experience in handling the respective sports equipment (e.g. beginner)
• Payment information *mandatory information

We also collect information from your computer. This may include the browser you are using and your language settings. We may also receive information about you from third parties or automatically collect other types of information. Other information we collect includes:

a. Personal information we receive from you about others.

When you make bookings for friends/family members. However, we must advise you that it is your responsibility to ensure that the individuals about whom you provide personal information are aware of this process and have accepted how Quipleon will use their information (as described in this helpful Privacy Policy).

b. Personal information that we collect automatically

With or without a booking, the following data is stored about you: Date and time of your access to our services, hardware, software or browser type, operating system of your computer, application version and language settings as well as information about clicks and which pages were displayed to you. Type of mobile device and its device-specific settings and properties as well as your geographical location, information about app crashes and other system activities. When you complete a booking, our system records from which website and/or apps you made this booking or from which other websites you made your booking on Quipleon.

c. Personal information we receive from other sources

However, we do not only receive the data that you give us -- we may also receive information about you from other sources. This includes business partners such as our rental partners. The information provided may be merged with our information. This happens, for example, if there is a dispute about a booking (although we try to avoid this where possible). We also receive information about you in order to design relevant advertising for you, for example, additional cookie data may be provided by social media partners.

3. Why does Quipleon store and use your personal data?

The main reason we ask you for your personal details is for practical reasons, namely to manage and look after your bookings, to ensure that you receive the best possible service and to protect your data. We use your personal data to contact you or to inform you about the latest offers. Another purpose is to manage and support your bookings. To ensure that you receive the best possible service, we ask you for your personal details. In addition, we use your data for the following purposes:

• a) Sports equipment bookings
• b) Customer service
• c) User account setup
• d) Marketing
• e) Other communication
• f) Market research
• g) Improvement of our services
• h) User reviews and other relevant information
• i) Ensuring a safe and reliable service
• j) Insurance mediation
• k) Legal purposes In order to process your data as described above, we rely on the following legal bases: For purposes A and B, Quipleon refers to the legal basis that the processing of your personal data is necessary to fulfil the contract, in particular to complete your booking. If you do not provide your data, Quipleon will not be able to register your booking and provide you with customer service. For purposes C to K, Quipleon relies on its legitimate business interest to provide services, prevent fraud and improve the services. When we use personal data for the legitimate interests of Quipleon, or the legitimate interests of a third party, Quipleon always balances your interests and your rights to the protection of your data with the rights and interests of Quipleon and the third party. For Purpose K, Quipleon refers to compliance with legal obligations (such as lawful law enforcement requests) where applicable. Where required by applicable law, Quipleon will obtain your consent before processing your personal data for direct marketing purposes. If you wish to object to processing set out in clauses C to K and no opt-out mechanism is available to you (e.g. in your account settings), please contact info(at)Quipleon.com if necessary.

4. with whom is your personal data shared by Quipleon?

Various third parties are involved in the Quipleon services in different ways and for different reasons. The main purpose is to transfer your booking data to the rental partner you are using in order to finalise your booking. However, there are other parties that may receive some of your data. These are parties that support Quipleon in various tasks. These are sometimes: Rental partners, IT partners, financial institutions, insurers, advertising companies and other partners of Equipleon GmbH, or in some cases, if we are legally obliged to do so, governments or other authorities. We do not sell, rent or give away your personal data. You can learn more about how the information we receive from you is used and shared with these parties below. Learn more.

5. How does Quipleon share your data with third parties?

Various third parties are involved in the Quipleon Services in different ways and for different reasons. The main purpose is to transfer your booking data to the sports equipment provider you have booked in order to finalise your travel booking. However, there are other parties who may receive some of your data if one of the following additional services is booked:

a. The rental partner you have booked:

This point is essential for our work. To finalise your booking, we send the relevant booking data to the rental partner you have booked. Depending on the booking and the rental partner, this may include information such as your name, your contact details, your payment details, your special requests or other information in connection with the booking, as well as the personal data of other persons associated with the booking.

b. The provider of the insurance you have taken out:

This point is essential in order to be able to offer you convenient insurance options. In order to take out your insurance, we transmit the relevant personal and booking-related data to the provider of the insurance you have taken out. This includes data such as your name, your contact details, your payment details, other information in connection with the booking and the personal data of other persons in connection with the conclusion of the insurance policy (e.g. family members).

c. Questions about the booking:

If you have a question about your booking, we may contact the rental partner and ask them to deal with your enquiry. If no payment is made during the booking process via the quipleon.com website, we will forward your payment details (e.g. PayPal address) to the booked rental partner for further processing (provided that you have provided us with this data during the booking process and have consented to its use). In the event of booking-related disputes, we may forward data on the booking process to the rental partner as required to clarify the discrepancies. This may include a copy of your booking confirmation, which serves as proof of the actual booking completion.

d. Third party service provider:

We reserve the right to use service providers that do not belong to Equipleon to support us in providing Equipleon's services. This includes the following services:

• Customer service;
• Market research;
• Fraud detection and prevention services, including fraud prevention verification services;
• Payment providers such as third parties for payment processing, chargeback request or billing and collection services. If you or the holder of the payment method used to make the booking makes a chargeback claim for your booking, we will need to share certain booking details with the payment provider and the relevant financial institution handling the chargeback claim. These details may include a copy of your booking confirmation that was used to make your booking. We may share information with the relevant financial institutions where we believe this is essential to detect or prevent fraudulent activity.
• All service providers are required to continue to adequately protect your personal data.

e. Competent authorities:

We may disclose personal data for law enforcement purposes if required to do so by law or as necessary for the prevention, detection or prosecution of criminal offences or fraud, or if we are otherwise required to do so by law. In addition, we may share personal data with the relevant authorities to protect our rights and defences or the rights and defences of our business partners.

f. Business partners:

We work with business partners around the world. These business partners sell or promote the Quipleon service, including the service and products of our rental partners and insurers. When you make a booking through our business partners' websites or apps, certain personal information, such as your name, email address, address, payment details and other relevant information, will be passed on to us so that we can complete and implement the booking. If the business partner provides customer service, Quipleon will share booking-related data with the business partners (as necessary) in order to provide you with the best possible, most appropriate service. When you make a booking through our business partners' websites, the business partners may receive certain components of your personal data that are relevant to the respective booking, such as name and contact details. This is for their internal purposes (including analysis purposes) and, if requested by you, to apply loyalty programs or marketing campaigns. If you make a booking on a business partner's website, please read their privacy policy to learn how the business partners may process your personal data. To detect and prevent fraud, we may share information about our users with business partners where this is essential. The transfer of personal data described in this privacy policy may include the transfer of personal data to other countries whose data protection laws are not as comprehensive as in the countries of the European Union. To the extent required by European law, we will only transfer personal data to recipients who have an adequate level of data protection. In these cases, we will enter into contractual arrangements where necessary to ensure that your personal data is protected in accordance with European regulations.

6. How does Equipleon use mobile devices?

We offer free apps for various mobile devices and versions of our regular website adapted for mobile devices. These apps and mobile websites collect and process your personal data in a very similar way to our website. They also allow you to use location tracking to find nearby sports activities if you so wish. With your consent, we will send you push notifications with information about your booking. You can give us access to your location data or contact details so that we can provide the services you request. If you upload a photo from your mobile device, your photo may also be tagged with your location data. Please read the instructions for your mobile device to learn how to change the settings and enable or disable data sharing and receiving push notifications. We use cross-device tracking to optimize our services and marketing activities. This can be done with or without the use of cookies. If you would like to learn more about cookies and similar technical means. Cross-device tracking allows Quipleon to track user behavior across multiple devices. Cross-device tracking allows Quipleon to combine data from a specific browser or mobile device with another computer or device that is connected to the computer or device from which the data was retrieved. To optimize the content of Quipleon communications, Quipleon records searches and bookings made across different computers and devices. You can unsubscribe from the Quipleon newsletter at any time. Individual advertisements displayed to you on other websites or in apps may be made available based on your activities on linked computers and devices. By adjusting your cookie settings on your device (see 7.3. Tracking and cookies), you can change your settings for cross-device tracking for advertising purposes. Please note, however, that logging out of your user account does not mean that you will no longer receive individual advertisements.

7. What use does Equipleon make of third-party services?

1. Use of social media

Quipleon uses social media in different ways. On the one hand, we use social media to support the use of our online booking service. On the other hand, we use it to market products and services of our rental partners and to promote, optimize and support our own services. You can decide not to use social media.

• Integration of social media plug-ins. We have integrated social media plug-ins into the Quipleon website and apps. When you click on a button (such as the Facebook "Like" button), certain information is shared with these social media providers. If you are logged into your social media account at the same time, your social media provider can assign this information to your social media account and possibly display your social media activities and share them with other users in your network.
• Other social media services and functions. We may integrate other social media services (such as direct messaging) to enable communication with Quipleon or your contacts regarding our services. We may also maintain social media accounts and offer apps on multiple social media websites. If you engage with Quipleon through social media, your social media provider may allow you to share information with Quipleon. If you choose to share information, your social media provider will usually tell you what information is shared.

2. Use of Google Maps

This website uses Google Maps to display maps and search for locations. Google Maps is operated by: Google Ireland Limited Gordon House Barrow Street Dublin 4 Ireland By using this website, you agree to the collection, processing and use of the automatically collected data and the data you enter by Google, one of its agents, or third parties. The terms of use for Google Maps can be found under the following link: Terms of Use for Google Maps.

3. Tracking and cookies

a. Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. We would like to point out that Google Analytics has been extended to include IP anonymization on this website in order to ensure anonymous collection of IP addresses (so-called IP masking). The IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google. Further information on terms of use and data protection can be found at: https://www.google.com/analytics/terms/de.html or at: https://policies.google.com/?hl=de

Purposes of processing

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

Legal basis

The legal basis for the use of Google Analytics is your consent in accordance with https://dsgvo-gesetz.de/art-6-dsgvo/ : Art. 6 Para. 1 Clause 1 lit. a GDPR Recipients / categories of recipients The recipient of the data collected is Google.

Transfer to third countries

The personal data is transferred to the USA under the EU-US Privacy Shield on the basis of the European Commission's adequacy decision. You can access the certificate here. Your IP addresses are anonymized using "anonymizeIP". This deletes the last 8 bits of your IP address, making it anonymous.

Duration of data storage

The data we send and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

Rights of the data subject

You can revoke your consent at any time with effect for the future by preventing the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser add-on. Opt-out cookies prevent your data from being collected in the future when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt ​​out on all systems used. If you click here: Deactivate Google Analytics (javascript: gaOptout), the opt-out cookie will be set: The terms of use and data protection information for Google Analytics can be found under the following links: https://marketingplatform.google.com/about/analytics/terms/de & https://www.google.de/intl/de/policies The paragraph on Google Analytics was gratefully accepted by dr-dateschutz.de.

b. Youtube

This website uses the Youtube embedding function to display and play videos from the provider "Youtube", which belongs to Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). The extended data protection mode is used here, which, according to the provider, only starts storing user information when the video(s) is played. If the playback of embedded Youtube videos starts, the provider "Youtube" uses cookies to collect information about user behavior. According to information from "Youtube", these are used, among other things, to record video statistics, improve user-friendliness and prevent abusive behavior. If you are logged in to Google, your data will be assigned directly to your account when you click on a video. If you do not want to be assigned to your YouTube profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation is carried out in particular in accordance with Art. 6 Paragraph 1 Letter f of GDPR on the basis of Google's legitimate interests in the display of personalized advertising, market research and/or the needs-based design of its website. You have the right to object to the creation of these user profiles; you must contact YouTube to exercise this right. When using YouTube, personal data may also be transmitted to the servers of Google LLC in the USA. Regardless of whether the embedded videos are played, a connection to the Google network is established each time this website is accessed, which may trigger further data processing operations without our influence. In the event that personal data is transmitted to Google LLC, based in the USA, Google LLC. certified for the US-European data protection agreement "Privacy Shield", which guarantees compliance with the data protection level applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list Further information on data protection at "YouTube" can be found in the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy

c. Cookies

Technically necessary cookies

In order to be able to use our site to its full extent, these cookies must be set. This happens, for example, when setting your data protection settings or logging into your account. An opt-out is not possible, but you have the option of blocking cookies in your browser settings. However, certain elements of our website may then no longer work. Cookies used:

Cookies for statistical purposes

These cookies are used to record your general visits to our site. This includes the pages of origin and the pages accessed on equipleon.com. Your data is collected anonymously and in aggregate. The results from the analysis of this data are used to further improve the user experience and user-friendliness of our site so that we can offer you the best possible website. Cookies used:

Cookies for marketing purposes

If you agree to these cookies, you will receive advertising content tailored to you personally on the websites of our advertising partners. The advertising is personalized by creating interest profiles by our advertising partners. This is done by clearly assigning your device and browser. Cookies used:

4. Use of Facebook Custom Audiences

As a Facebook user, please note that Quipleon.com uses Facebook Custom Audiences. This makes it possible to record your visit to our website anonymously using a Facebook tracking pixel. When you later log in to Facebook, this non-personal data is passed on to Facebook for analysis and marketing purposes. Facebook's terms of use and data protection information can be found at the following link: https://www.facebook.com/ads/website_custom_audiences/ and https://www.facebook.com/privacy/explanation. You can object to the use of Facebook Website Custom Audiences using the following link: https://www.facebook.com/ads/website_custom_audiences/

5. Newsletter

With your consent, you can sign up for our newsletter. In our newsletter you will receive current offers and other interesting information. You register for our newsletter using the so-called double opt-in process. After you have registered on our site with your email address, you will receive an email with a confirmation link. Your registration is only active when you click on this link. If you do not confirm your registration, you will not receive any information and we will automatically delete your data after 30 days. Registration for our newsletter is voluntary. The only mandatory information is your email address. After your confirmation, we will save your email address for the purpose of sending you the newsletter. The legal basis is Art. 6 Para. 1 Clause 1 Letter a of GDPR. You can unsubscribe from our newsletter at any time. To do this, click on the "Unsubscribe from newsletter" link provided in the newsletter. When the newsletter is sent, we evaluate your usage behavior. The newsletters contain so-called tracking pixels and information about whether you click on links in the emails. This information is linked to your email address and used to provide you with content that is as personalized as possible. You can object to this tracking of your usage behavior at any time. Regardless of your newsletter registration, you will receive transaction-related emails that relate to your rental process on Quipleon.

8. What security and retention measures does Quipleon take to protect your data?

We take appropriate measures to ensure that your personal data is protected from misuse and unauthorized access. We use appropriate business systems and processes to protect your personal data. In addition, we apply security procedures as well as technical restrictions and access restrictions when our servers access and use your personal data. Only authorized employees have access to your personal data in order to properly perform their duties. We will retain your personal information for as long as we believe it is necessary to ensure that you use our service and to provide our service to you (including maintaining your online account, if one has been created), to comply with applicable law, to resolve disputes with other parties, or for other purposes as necessary for us to conduct our business, including detecting and preventing fraud or other illegal activities. All personal information that we retain is covered by this Privacy Policy.

9. Can minors use our services?

The websites and services are not intended for use by persons under the age of 16. We do not knowingly collect information from minors or other persons who are not legally able to use our services and websites. In certain cases related to a booking or other service, or in exceptional circumstances (such as features aimed at families), Quipleon may only collect and use information from children as directed by the parent or legal guardian or with their consent. If we otherwise become aware that we have collected personal information from children under the age of 16, we will delete it immediately, unless we are legally required to retain the information. Contact us if you suspect that we have inadvertently or mistakenly collected information from children under the age of 16.

10. How can you control what personal information you have provided to Quipleon?

It is important to us that you have control over how we use your personal information. You have the following options:

• You can ask us to provide you with a copy of the personal information we hold about you;
• You can inform us of any changes to your personal information or ask us to correct any personal information we hold about you. You may also be able to make such changes yourself, as explained below;
• In certain situations, you can ask us to delete, block, restrict the processing of or object to the specific way in which we use your personal information;
• If we use your personal information based on your consent, you have the right to withdraw that consent at any time in accordance with applicable law. Furthermore, where we process your personal data based on a legitimate interest or in the public interest, you have the right to object to this use of your personal data at any time in accordance with applicable law;
• We trust that you will ensure that your personal data is complete, accurate and up-to-date. Please inform us immediately of any changes or inaccuracies in your personal data by contacting us.
• If you have an online user account, you can access much of your personal information through our website or apps. Our website or apps generally allow you to add, update or remove the information we hold about you.
• If you cannot access personal information we hold about you through our website or apps, you can send us your request free of charge. For all inquiries regarding this privacy policy or for all complaints, please contact us at info@quipleon.com.
• If you wish to object to the processing of your personal data based on legitimate interests and no immediate opt-out mechanism is available to you, please contact us at info@quipleon.com.

11. How does Quipleon use communications that the rental partner you have booked sends to Quipleon?

Quipleon supports you and the Rental partners in communication, as well as for the exchange of information and inquiries about your sports equipment booking or insurance. The communication channel is initially stored externally and takes place between the landlord, insurer and prospective tenant via the communication media specified in each case.

12. How does Quipleon store user reviews?

Equipleon offers users the opportunity to rate providers after the rental process has been completed. For this purpose, Equipleon saves the rating results (rating and rating text). User ratings are not anonymous to Equipleon. If the user account is deleted, Equipleon reserves the right not to delete the first name and country of origin.

13. Who is responsible for processing personal data via Quipleon and how can you contact us?

Equipleon GmbH is responsible for processing personal data as described in this privacy policy. Equipleon GmbH is a limited liability company subject to German law and has its registered office at Schubertstrasse 2, 80336 Munich, Germany. If you have any questions about this privacy policy or how we process your personal data, please contact our data protection officer at info(at)quipleon.com and we will respond to you as soon as possible.